Your Privacy Matters
At RiverGen, we take your privacy seriously. Our comprehensive privacy policy outlines how we collect, use, and protect your data with enterprise-grade security.
Data Protection
We use industry-standard encryption and security measures to protect your data
User Control
You have full control over your data with easy-to-use privacy settings
Transparency
We provide clear information about our data practices and policies
What We Collect
We only collect information necessary to provide and improve our services.
Account Information
- Name and email address
- Company information (optional)
- Profile preferences
Usage Data
- Service usage statistics
- Performance metrics
- Error logs and diagnostics
- Feature interaction data
Technical Data
- IP addresses and access logs
- Device information
- Browser and system details
- Network performance data
Communications
- Support ticket history
- Email communications
- Phone call records (with consent)
- Chat transcripts
How We Use Your Data
Your data helps us deliver better services and improve your experience.
Service Delivery
We use your data to provide, maintain, and improve our AI services, personalize your experience, and ensure platform security.
Analytics & Improvement
We analyze usage patterns to enhance our services and identify opportunities for improvement.
Data Sharing & Third Parties
We maintain strict controls over data sharing and third-party integrations.
Data Sharing
We never sell your personal data to third parties for marketing purposes.
Third-Party Services
We carefully vet and monitor all third-party service providers.
Data Security
Enterprise-grade security protects your data at every level.
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Control
Multi-factor authentication and role-based access management
Data Integrity
Regular backups and integrity verification systems
Monitoring
24/7 security monitoring and threat detection
Compliance
SOC 2 Type II, GDPR, and CCPA compliant infrastructure
Your Rights
You maintain full control over your data and privacy.
Data Access
Access and manage your personal data through our secure portal.
Data Portability
Take your data with you when you leave our service.
Cookies & Tracking
We use cookies and similar technologies to enhance your experience.
Cookie Policy
We use essential cookies only and provide clear cookie controls.
Tracking Technologies
Minimal tracking with full transparency and user control.
Contact & Support
Have questions about your privacy? We're here to help.
Privacy Questions
Our privacy team is ready to answer your questions.
Data Requests
Submit formal data requests through our secure portal.
Policy Updates
We keep our privacy policy updated and notify you of changes.
Change Notifications
Email notifications for significant policy changes.
Last Updated
This privacy policy was last updated on March 12, 2026.